Frequently asked questions about NODIKA
Answers to common questions about NODIKA for customers, technicians, partners and affiliates: ordering, prices, login, jobs, balance, suspension, commission, payout.
This page was machine-translated from German. In case of doubt, the German version applies: Deutsch
The most important questions at a glance. You'll find detailed explanations on the pages for the individual roles: Customer, Technician, Partner, Affiliate.
General
What is NODIKA?
NODIKA is an online booking platform for emergency services. On nodika.de, customers order a technician near them in just a few steps – with the price upfront and live tracking. The technicians belong to vetted trade businesses (partners) who set their own prices.
Which services does NODIKA arrange?
Currently Locksmith (door opening, broken key, vehicle, bicycle lock and safe opening) and Jump-start for a car (petrol and diesel cars, diesel trucks). More categories will follow as soon as enough partner businesses have registered for them.
Where is NODIKA available?
The current focus is on Berlin and the surrounding area. Whether a technician is available depends on who is online nearby at the moment – you see this directly when ordering. Partner businesses from all over Germany can register.
Is NODIKA an app or a website?
Both. Customers order via the website nodika.de without installing anything. Technicians use the NODIKA Technician app for Android and iOS (or the browser). Partners and affiliates work in the browser dashboard.
How does NODIKA make money?
Through fees charged to partner businesses: a fixed service fee per job with their own technician and a platform commission when a partner's customer is served by another business. End customers pay no surcharge – the price they see is the business's price.
For customers
Do I have to register to order?
No. For an order we only need your address, your name and your phone number so that the technician can reach you.
Do I see the price before I order?
Yes. Service price, travel costs and any additional options are shown for every technician before you order. The total price is the amount you pay at the end.
How do I pay?
Currently in cash to the technician on site. After completion, you confirm the payment on the job page.
What happens if the technician doesn't respond?
The chosen technician has 45 seconds. If they don't respond or decline, you automatically return to the selection and choose another one – your details are kept.
Can I cancel the job?
Yes, as long as it has not been completed – via the "Cancel job" button on the job page. Choose a reason and confirm.
How do I reach the technician?
On the job page there is a chat and a Call button as soon as the technician has accepted.
Will my door be damaged when it is opened?
A door that has slammed shut but is not locked is usually opened without drilling. With a locked door, the lock cylinder usually has to be drilled out and replaced – the door itself remains undamaged.
No technician is shown – why?
Then nobody near you is online at the moment. Check whether the address was recognised correctly and try again in a few minutes.
For technicians
How do I get access?
From your partner business. Technicians cannot register themselves – the business sets you up and sends you login details by email.
Where do I download the app?
The NODIKA Technician app is available in the Google Play Store and the Apple App Store. Alternatively, you can log in in the browser at nodika.de/monteur/login – but the app is the better choice because of push notifications and background location.
I'm not getting any jobs even though I'm online.
Check: Is the connection up ("Connected")? Location permission granted, set to "Always" in the app? Already two active jobs? Services and prices set up by your business? Is your business's account possibly suspended?
How many jobs can I have at the same time?
Two. The second goes into the queue until you have completed the first. After that you are offered to new customers again.
I've forgotten my password.
Your partner business can send you new login details. There is no "Forgot password" function for technicians.
Why was I suddenly offline?
Either you logged out, or your business's account was suspended because of an outstanding amount. In that case only the business can reactivate you by settling the amount.
Can I switch off individual services?
Yes, under Settings → Service availability. Handy if you don't have a particular tool with you right now.
Can I change the ringtone?
Yes, under Settings → Ringtone you can choose from five tones with preview.
For partner businesses
How do I become a partner?
Register at nodika.de/partner-werden with company name, email and password. NODIKA checks your details and required documents manually and activates you.
How long does activation take?
Usually a few working days. Upload the required documents (e.g. Business License) right away in the Documents tab – that speeds up the review.
What does NODIKA cost partners?
A fixed service fee per job with your own technician, a platform commission when another business serves your customer, and a credit when a customer orders via your referral link. Your specific terms are in the dashboard under Info & terms.
How do I add a technician?
Dashboard → Manage technicians → enter first name, last name, email, phone, initial password → Add. With "Send login details" they receive an email with login and app link.
How do I set prices?
Dashboard → Manage prices. For each service: base fee, per-km rate and maximum range. The prices apply to all your technicians; NODIKA specifies ranges for some services.
Why are all my technicians offline?
Almost always the balance has fallen below the suspension limit (default −€200). Check the Finances tab and settle the amount – after that, the technicians can go online again.
What do the balance thresholds mean?
Down to −€50: small outstanding amount; down to −€150: request to settle; down to −€200: critical; below −€200 the account is suspended and all technicians automatically go offline. If a payment method is stored, an automatic debit is then made.
What are referral links?
Your own booking links for your website or advertising. With Option A (Exclusive) customers only get your technicians, with Option B (Hybrid) yours first and otherwise all, with Option C (Marketplace) all NODIKA technicians. For other businesses' technicians via your link you receive a commission.
How do I embed the order form on my website?
Referral links tab → Embed → copy the code and paste it into your page. The form adapts automatically.
What are internal jobs?
Jobs that you assign directly to one of your technicians – without a customer order via nodika.de. For example regular customers or scheduled installations. The technician receives a push message and accepts or declines.
What is the phone channel?
A connection between an AI phone agent (e.g. sipgate AI) and NODIKA. Customers call, the AI checks live which of your technicians are available and creates the job directly.
I'm a sole trader – do I still need a partner account?
Yes. Register as a partner and tick "I'm a sole trader" (or activate yourself as a technician later in the dashboard). Then you can accept jobs in the technician app with the same account.
For affiliates
What is an affiliate at NODIKA?
A referrer who brings customers to NODIKA via referral links or an embedded form and receives a commission for every completed job – without their own technicians.
How do I become an affiliate?
Register at nodika.de/affiliate/info with name, email and password. The account is active immediately.
Where does the commission come from?
From NODIKA's share. The business carrying out the job gets its full price, and the customer doesn't pay more.
When is the payout made?
By Bank transfer (IBAN), as soon as your open balance has reached the payout threshold you set and your KYC documents (Business License, ID) have been verified. NODIKA processes payouts manually.
Is there commission for cancelled jobs?
No. Only completed jobs count. If a job is cancelled afterwards, the commission is booked back.
Privacy and account
How do I change my password?
Partners and affiliates: after logging in at nodika.de/settings. Technicians: in the app under Settings → Change password. Forgot your password? Partners and affiliates use "Reset password" on the login page; technicians contact their business.
Can I export my data or delete my account?
Yes. Partners and affiliates find the data export (Art. 20 GDPR) and account deletion (Art. 17 GDPR) at nodika.de/settings. Completed jobs and billing data are retained for legal reasons.
Who sees my data as a customer?
Only the technician carrying out your job and their business – name, address and phone number, so that they can find you and reach you. Details are in the Privacy policy.