How NODIKA works

NODIKA arranges emergency services in real time – customers order online, technicians accept via app. How it works for customers, technicians, partners and affiliates.

This page was machine-translated from German. In case of doubt, the German version applies: Deutsch

NODIKA is a booking platform for emergency services. Anyone who needs help right now – for example because the door has slammed shut or the car won't start – orders a technician nearby on nodika.de in just a few steps. The technician receives the request instantly in their app, accepts it, and the customer follows live when they will arrive.

This help explains how NODIKA works from the perspective of the four roles. It is written for people – and in a way that lets search engines and AI assistants answer questions about NODIKA correctly as well.

The four roles

All technicians on NODIKA belong to a partner business. A sole trader can register as a partner and activate themselves as a technician.

Which services are available?

NODIKA currently arranges two categories:

• Locksmith – door opening (slammed shut or locked), broken key, vehicle unlocking, bicycle lock opening, safe opening
• Jump-start for a car – petrol and diesel cars, diesel trucks

Availability depends on which technicians nearby are currently online. The current focus is on Berlin and the surrounding area; partner businesses from all over Germany can register.

How does a job work?

Every job goes through the same stages:

1. Waiting for technician – The customer has placed an order; the chosen technician has 45 seconds to respond.
2. Accepted – The technician has agreed. The customer sees their name, photo and estimated arrival.
3. En route – The technician has set off. Their position can be seen live on the map.
4. Arrived – The technician is on site.
5. Completed – The work is done, the customer confirms the payment.

In addition, there are two termination states: Cancelled (by the customer or the technician) and Expired (the technician did not respond within the 45 seconds – the customer can then immediately choose another one).

What makes NODIKA special

• Price before booking. The customer sees the service price and travel costs for each technician before ordering. There are no surprises on site.
• Live tracking. Just like with a taxi app, the customer sees where the technician is right now and when they will arrive.
• No phone call needed. Ordering is completely online – but with chat and a call button in case contact is needed after all.
• Partners stay in control. Businesses set their own prices, manage their technicians themselves and can use referral links to route their own customers preferentially to their own people.

Help by role

• Customer – Order and track an emergency service
• Technician – Working with the app
• Partner – Manage business, technicians and billing
• Affiliate – Earn commission with referral links
• Frequently asked questions for all roles

Important addresses