Help for customers – Order and track an emergency service
How to order a locksmith or a car jump-start on NODIKA – no registration, fixed price upfront, live tracking of the technician, chat and cash payment on site.
This page was machine-translated from German. In case of doubt, the German version applies: Deutsch
Do you need help right now – door shut, key broken, car won't start? On NODIKA you order a technician near you in just a few steps. You don't need an account and you don't have to call.
Order an emergency service in 4 steps
Step 1: Choose address and service
Open www.nodika.de or the NODIKA order form on a partner business's website.
- Enter your address. Suggestions appear after three letters. Alternatively, tap Use current location – your browser or phone will then determine your location via GPS.
- Choose the service, for example Door locked or Gasoline - Jump-starting a Car. The chosen service is marked as "Selected".
- Tap Continue to technician selection. The button only becomes active once address and service have been chosen.
Step 2: Select technician
NODIKA shows all technicians who are currently online and near you – sorted by distance. For each technician you see:
| Information | Meaning |
|---|---|
| Photo, name, company | Who is coming and which business they belong to |
| Distance in km | How far away from you the technician is right now |
| approx. arrival in minutes | Estimated travel time |
| "Online" or "1 job ahead of you" | Free – or still busy with another job, but accepting more |
| Service price + travel | Base price of the service plus travel costs (kilometres × the business's price per kilometre) |
| Total price | The amount you pay at the end |
Some services have Additional options – for example a new lock cylinder including three keys for a locked door. These are preselected because they are usually needed, but you can deselect them (for example if you have your own cylinder). The total price adjusts immediately. Some additional options have a price range (e.g. €30–60) because the exact price depends on the model.
Tap the technician you want and then Continue to customer data.
Step 3: Enter contact details
Only first name, last name and phone number are required. The technician needs the phone number to reach you on site. With Order now your request goes to the chosen technician.
You do not create an account in the process. The job runs as a guest order.
Step 4: Waiting for the response (45 seconds)
The technician has 45 seconds to accept your request. You see a countdown that changes from blue to yellow to red.
- If they accept, you are automatically forwarded to live tracking.
- If they decline or don't respond, you return to technician selection. That technician is then marked as "Declined / Unavailable", and you simply choose the next one.
Live tracking of your job
As soon as the technician has accepted, you see the job page. It remains available at the same address – so you can close the browser tab and come back later.
What you see
- Status banner at the top: Accepted (green, with name and arrival time), En route (blue), Arrived (purple), Completed (grey) or Cancelled (red, with reason).
- Map: A red marker is your location, a blue marker the technician's live position. It updates automatically.
- Progress bar: Pending → Accepted → En route → Arrived → Done.
- Order details: service, address, total price with breakdown, time of order and acceptance, estimated arrival. If the technician has several jobs, you also see their planned route.
- Technician card with photo, name, company and a Call button.
Chat with the technician
While the job is running (accepted, en route or arrived), you can write to the technician directly – for example "Doorbell is broken, please call" or "Back entrance". Your messages appear on the right, the technician's on the left.
Tap Enable notifications so that your browser informs you of new messages with a sound and a notification – even when the tab is in the background.
Cancel a job
As long as the job has not yet been completed, you will find the Cancel job button on the job page. Choose a reason from the list or enter your own under "Other reason", and confirm.
If the technician cancels (for example because of a breakdown), you see a message and are automatically taken back to technician selection after a few seconds to choose another technician. You don't have to enter anything again.
Paying
Payment is currently made in cash on site. After the work is completed, you see the notice Payment requested with the amount on the job page. Tap Confirm payment as soon as you have paid. "Payment completed – thank you!" then appears.
The amount is the total price you already saw when ordering. If other items actually arise on site (for example a different cylinder than the preselected one), the technician discusses this with you before starting work.
Job statuses at a glance
| Status | What it means |
|---|---|
| Waiting for technician | Your request is running; the technician has 45 seconds to respond |
| Accepted | The technician has agreed and is getting ready |
| En route | The technician is driving to you, position live on the map |
| Arrived | The technician is on site |
| Completed | The work is done, payment is requested |
| Cancelled | The job was cancelled by you or the technician |
| Expired | The technician did not respond within 45 seconds – please choose another one |
Frequently asked questions from customers
Do I have to register? No. For an order we only need your address, name and phone number.
How quickly will someone come? That depends on how far away the nearest available technician is. You see the estimated arrival time already during selection – and live afterwards.
Can I see the price beforehand? Yes. Service price, travel and additional options are shown for every technician before you order. NODIKA adds nothing on top for end customers.
Will my door be damaged when it is opened? A door that has slammed shut but is not locked is usually opened by the locksmith without drilling. If the door is locked, the lock cylinder usually has to be drilled out and replaced – the door itself remains undamaged. That is why a new cylinder is preselected as an additional option for "Door locked".
What if no technician is shown? Then nobody near you is online at the moment. Try again in a few minutes or check whether the address was recognised correctly.
Can I also pay by card? Payment is currently in cash. Ask the technician in the chat whether they also accept card payment – some businesses carry a card terminal.
I closed the job page – how do I get back? The address of the job page is in your browser history. Alternatively, the technician will call you on the number you provided.